The weeks before possession decide how customers remember a project. Dust in units, an amenity that is not ready or a pool that is not balanced can undo years of good construction.
Bringing a facility management partner in before completion helps. The team can plan snag cleaning tower by tower, support the commissioning of STP, WTP and pools, and establish landscapes so they look mature at handover.
A staffed facility desk during possession gives customers one place to raise issues and gives the developer a clear record of what was reported and closed.
The final step is a structured handover to the owners' association, including asset registers, maintenance records and service contracts. This protects the developer's reputation long after the last unit is delivered.
